Contact Support
If you can’t resolve an issue using the documentation, you can reach the SnapBill support team directly.
In-App Support
The fastest way to get help is through the in-app support chat. Click the help icon in the bottom-right corner of the dashboard to start a conversation.
OHIP-Specific Questions
For questions about OHIP policies, payment processing, or OPS BPS registration, contact the Ministry of Health directly:
- Phone: 1-800-262-6524
- Website: health.gov.on.ca
- OPS BPS Portal: edt.health.gov.on.ca
What to Include
When contacting support, include:
- A clear description of the issue
- The steps you took that led to the problem
- Any error messages you saw
- The browser or device you’re using
- Screenshots if applicable (make sure to mask any patient data)
Response Times
Support requests are typically responded to within one business day. Critical issues (e.g., submission failures, account lockouts) are prioritized.
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