Frequently Asked Questions
Common questions about Ontario healthcare billing and payments.
Registration & Setup
Q: How do I get my OHIP registration letter?
A: Contact the Ministry of Health at 1-800-262-6524 to request a new letter. You need this letter to complete your OPS BPS Registration.
Q: I forgot my OPS BPS login details
A: Visit the OPS BPS website and click “Forgot your ID or password?”
Q: How long does direct deposit setup take?
A: Processing can take up to 30 days after form submission. See the Direct Deposit guide for instructions.
Billing & Payments
Q: Why are amounts different on the Claims page vs the Reports page?
A: The Claims page shows only claims submitted through SnapBill. The Reports page shows all OHIP payments, including claims from other systems. See Payment Breakdown for details.
Q: How long do I have to submit claims?
A: Claims must be submitted within 90 days of the date of service. See Submission Deadlines.
Q: What are the statutory holidays for billing?
A: See our Statutory Holidays guide for the complete list, including special rules for emergency departments.
Q: What are the deductions on my remittance advice?
A: Common deductions include OMA dues, COVID recovery payments, and estimated payment recoveries. See Understanding Remittance for a full breakdown.
Account Management
Q: How do I designate SnapBill as my billing provider?
A: Follow the Designate Provider guide. It’s a two-part process: adding SnapBill as a designee, then granting upload/download permissions.
Q: Can I have multiple designees?
A: Yes, you can have several designees without affecting existing arrangements. Adding SnapBill does not remove access for other billing services.
Q: How do I update my account settings?
A: Go to Settings in the sidebar to update your profile, OHIP connection, security, and notification preferences.
Troubleshooting
Q: My claims are being rejected
A: Review the error code on each rejected claim. Common causes include invalid health cards, missing diagnostic codes, and billing code restrictions. See Corrections for how to fix and resubmit.
Q: I’m not receiving payments
A: Check your direct deposit setup and verify your OHIP connection is active. Contact OHIP at 1-800-262-6524 for payment status inquiries.
Q: How do I contact OHIP directly?
A: Call 1-800-262-6524 for OHIP-related questions. For SnapBill-specific issues, see Contact Support.